Shipping policy

 

Shipping Policy – Zyphera

 


Last updated: 25/03/2026


Zyphera aims to provide reliable and efficient shipping for all research products. This Shipping Policy outlines how orders are processed, shipped, and delivered.


By placing an order with Zyphera, you agree to the terms below.

 

 

 

1. Order Processing Time

 


Orders are typically processed within 1–3 business days after payment confirmation.


Orders are processed Monday through Friday, excluding public holidays.


Orders placed on weekends or holidays will be processed on the next business day.


Processing time may vary during periods of high demand.

 

 

 

2. Shipping Methods

 


We work with trusted shipping carriers to deliver orders securely.


Shipping options may include:

 

  • standard shipping

  • express shipping (where available)

  • tracked delivery services

 


Shipping options and estimated delivery times are shown at checkout.

 

 

 

3. Estimated Delivery Times

 


Estimated delivery times vary depending on destination:

 

  • Domestic orders: typically 2–7 business days

  • International orders: typically 5–15 business days

 


Delivery times are estimates only and are not guaranteed.


Delays may occur due to:

 

  • customs clearance procedures

  • carrier disruptions

  • weather conditions

  • public holidays

  • high shipping volumes

 

 

 

 

4. Order Tracking

 


Once your order has shipped, tracking information will be provided via email where available.


Customers are responsible for monitoring tracking updates and ensuring availability to receive the delivery.

 

 

 

5. Shipping Address Accuracy

 


Customers are responsible for providing accurate shipping information.


Zyphera is not responsible for delivery issues caused by:

 

  • incorrect addresses

  • incomplete addresses

  • outdated contact details

 


Orders returned due to incorrect address information may incur additional shipping fees.

 

 

 

6. Customs, Duties, and Regulations

 


Customers are responsible for understanding the import laws and regulations in their country or region before placing an order.


Zyphera is not responsible for:

 

  • customs delays

  • import restrictions

  • additional duties or taxes

  • seized shipments due to local regulations

 


Any customs fees or import charges are the responsibility of the customer.

 

 

 

7. Lost or Delayed Shipments

 


If your order has not arrived within the estimated timeframe, please contact us.


We will assist in investigating shipping delays.


A shipment may be considered lost after sufficient time has passed and confirmation is received from the carrier.


Resolution options may include:

 

  • replacement shipment

  • store credit

  • refund where appropriate

 

 

 

 

8. Damaged Packages

 


If your package arrives damaged:

 

  1. take clear photos of the packaging and contents

  2. contact us within 7 days of delivery

  3. include your order number

 


We will review the situation and work to resolve the issue.

 

 

 

9. Discreet Packaging

 


Orders are shipped in secure and discreet packaging.


Package labeling does not include unnecessary product details.

 

 

 

10. Research Use Only Notice

 


All Zyphera products are intended strictly for laboratory research purposes only.


Products are not intended for:

 

  • human consumption

  • medical use

  • therapeutic use

  • veterinary use

 


Customers are responsible for ensuring proper handling and lawful use of all products.

 

 

 

11. Contact Information

 


For shipping questions or concerns:


Zyphera

Email: [your email address]

Website: [your domain]


Please include your order number when contacting support