Refund policy

 

Return & Refund Policy – Zyphera

 


Last updated: 25/03/2026


At Zyphera, we are committed to providing high-quality research products. Due to the sensitive nature of laboratory materials, our return and refund policy is designed to ensure product integrity and safety.


By placing an order with Zyphera, you agree to the terms outlined below.

 

 

 

1. General Policy

 


All products sold by Zyphera are intended for research purposes only.


Due to quality control and safety requirements, we are generally unable to accept returns once an order has been shipped.


Returns may only be approved under specific circumstances outlined in this policy.

 

 

 

2. Eligible Cases for Refund or Replacement

 


We may offer a replacement or refund if:

 

  • you received the wrong item

  • the product arrived damaged

  • the product was lost in transit

  • the item is significantly different from the description

  • there was an error in order processing

 


Requests must be submitted within 7 days of delivery.


Proof may be required, including:

 

  • clear photos of the product

  • photos of packaging

  • order number

  • description of the issue

 

 

 

 

3. Non-Eligible Cases

 


We do not offer refunds or returns if:

 

  • the product has been opened

  • the product has been improperly stored or handled

  • the incorrect item was ordered by the customer

  • the customer changes their mind

  • the customer provides an incorrect shipping address

  • delivery delays occur due to carrier or customs

  • the product is seized due to local regulations

 


Customers are responsible for ensuring products comply with local laws before purchase.

 

 

 

4. Damaged or Incorrect Items

 


If your order arrives damaged or incorrect:

 

  1. Contact us within 7 days of delivery

  2. Provide order number

  3. Provide clear photos of the issue

  4. Do not dispose of the item until instructed

 


We will review the request and may provide:

 

  • replacement product

  • store credit

  • partial or full refund

 

 

 

 

5. Lost Shipments

 


If a shipment is confirmed lost by the carrier, we may:

 

  • resend the order

  • provide store credit

  • issue a refund where appropriate

 


Shipping delays do not automatically qualify as lost shipments.

 

 

 

6. Return Authorization

 


Returns must be approved before sending any product back.


Unauthorized returns may not be accepted or processed.


If a return is approved:

 

  • the product must remain unopened

  • the product must be returned in original packaging

  • the customer may be responsible for return shipping costs

 

 

 

 

7. Processing Time

 


Approved refunds are typically processed within 5–10 business days after review.


Processing times may vary depending on payment provider.

 

 

 

8. Research Use Notice

 


All Zyphera products are sold strictly for laboratory research purposes only.


Products are not intended for:

 

  • human consumption

  • medical use

  • therapeutic use

  • diagnostic use

  • veterinary use

 


By purchasing from Zyphera, customers acknowledge they are qualified to handle research materials responsibly.

 

 

 

9. Contact Us

 


For return or refund requests:


Zyphera

Email: admin@zyphera.com.au

Website: www.zyphera.com.au


Please include:

 

  • order number

  • description of issue

  • supporting photos if applicable

Â